Subject: ANALYST WEBINAR: Link Service Desk and Event Management to Minimize Disruptions

From: eSeminars <[email-masked]>
Date: Wed, 9 Mar 2005 13:17:34 UT

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ANALYST WEBINAR: Link Service Desk and Event Management to Minimize Disruptions
March 10, 2005 @12:30 p.m. Eastern/9:30 p.m. Pacific
Duration: 45 minutes

If you are unable to attend the live event you may still register and will receive an
e-mail when the on-demand version becomes available.

Too often, the service desk lacks the information it needs to restore normal service operation to the business quickly. With the business depending increasingly on IT, it is important to identify, prioritize and resolve threats to service.

During this interactive Webinar, Michael Dortch from Robert Frances Group and Tom Drain from BMC Software will discuss the three stages of incident and problem management:

Stage 1: Effective Incident Handling Stage 2: Controlled Problem Resolution Stage 3: Proactive Problem Management

Attend this Webinar to learn how to apply these three stages and how they can help you reduce adverse impact on the business and quickly restore full IT operations by:

Tying incidents, problems and service level agreements to critical business services
Accurately identifying assets and linking them with the business services they support
Consolidating disparate help desks into one service desk function
Seamlessly integrating your service desk with the network and system management functions

Featured Speakers
Michael Dortch , Principal Analyst - Robert Frances Group
Tom Drain, Senior Solution Marketing Manager - BMC Software, Inc.
Frank Derfler, VP, Market Experts Group - Ziff Davis Media

Sponsored by BMC Software, Inc.

Take the Shortest Route to Business Service Management

This Webinar is one of eight stand-alone sessions that demonstrate clear, incremental paths to speeding IT-Business alignment with Business Service Management. Register for any of these other Webinars to learn more about how the eight Routes to Value™ will help you realize the benefits of BSM more quickly than you thought possible.

ANALYST WEBINAR: Six Steps to Service Level Management Success
ANALYST WEBINAR: Manage IT Components for Greatest Business Impact
ANALYST WEBINAR: Best Practices for Mapping IT Components to Service Models
ANALYST WEBINAR: Best Practices for Managing Assets to Reduce Spending and Increase Service
ANALYST WEBINAR: Automate IT Changes to Reduce Business Risk
ANALYST WEBINAR: Automatically Match IT Capacity to Business Requirements
ANALYST WEBINAR: Secure Access Through Policy-driven Identity Management

Please visit www.eSeminarslive.com
for a complete list of upcoming Ziff Davis Media eSeminars.

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