Subject: re: your request

From: [email-masked]
Date: Mon, 22 Aug 2005 15:13 -0700

Dear David Harris:

Thank you for contacting Intuit Inc.

This is in response to your e-mail dated August 11, 2005 including a copy of a TurboTax® survey.

Intuit places the highest importance on respecting the privacy of those who use our products.  To that end, we offer our customers choice about how they would like to be contacted for information on promotions and upgrades.  Customers can choose to not receive promotional materials via mail, phone or e-mail.  This practice is referred to as “opt-out”.  Promotional e-mails from Intuit offer the option of “opting out” by replying or unsubscribing to the e-mail indicating your preference.  

Our records indicate you have not informed us of your contact preferences for promotional reasons such as marketing.  However, sometimes it is necessary to inform our customer of critical matters that could affect the use of their software, service or subscription.  Due to the financial nature of our products, customers cannot opt out of receiving these critical service notifications.  We take care to limit these notices only to customers affected by the issue.
 
Respecting our customer’s privacy is paramount to gaining their trust, without which we cannot succeed.  

If you have additional questions, please visit us at http://privacy.intuit.com.  We appreciate your interest and look forward to serving you in the future.

Respectfully,

Sonia

Customer Response Specialist